Powrhouse is a mission driven business – let’s make it simple and cost effective to replace gas appliances with efficient electrical appliances, in the process saving money on our energy bills and reducing emissions.
We exist not to maximise profits, but to maximise change.
And it all stems from here, in three key ways.
1. Low Margins
Our pricing is razor sharp, as tight as it can possibly be. Of course we need to make enough to keep the lights on, but we keep our margins low so electrification is as affordable as possible.
2. Clear Advice
Electrification can be complex. Where do I start? Solar? EVs? Someone said I should get double glazed windows?
But we’re all busy with family, work, running a house, walking the dog – who has the time to research the differences between R134a refrigerants and R290 refrigerants in heat pump hot water units?
Powrhouse is here to help. We genuinely love researching electrification and sharing our findings not just with our customers, but everyone, freely available on our website.
And importantly, our advice is unbiased and not salesy. Clear, simple and let customers make the decision.
3. Excellent Service
We strive to make our customers happy. We currently only have 5 star (genuine!) Google reviews and we plan to keep it that way.
But things go wrong.
We had one customer who experienced water hammer after a heat pump installation in February. While it was no fault of our own and we couldn’t have done anything to prevent it at the time of installation, we researched a fix, returned to install a water arrester and fixed the problem at no extra cost to the customer. On another occasion, we accidentally ordered and installed an indoor split system unit that didn’t have wifi connectivity (it was the same make but a different model). The customer had clearly requested wifi connectivity and explained his interest in being able to turn on the split systems remotely. We agreed – he had made this clear from the outset. We returned, installed wifi adaptors onto the unit at no extra cost and the customer was happy. We’ll take more care in ordering next time!
Lastly, inspired by Who Gives a Crap’s commitment to giving back, we are working on an initiative where we help those that cannot afford electrification. Electrification is a wonderful way to save energy bills, but not everyone can afford the upfront cost, potentially being stuck in a vicious cycle of increasing energy bills and unable to afford more efficient replacements. Our initiative will involve donations of our wonderful products to those in need. Watch this space!
If you’re considering a heat pump hot water unit, electric heating and cooling, solar, draught proofing or just want to talk electrification, we’d love to hear from you 🙂
