Ecogenica Heat Pump Review

Ecogenica heat pump hot water units are one of the most polarising heat pumps on the market. Some people love them and others do not.

My Ecogenica heat pump review aims to cut through the noise and provide a balanced opinion.

I review Ecogenica heat pump hot water units using my framework of four factors: Cost, Reliability, Refrigerant and Maintenance.

Below I explain why I think these units should be avoided, and introduce better alternatives that appear to be more reliable, yet are still affordable.

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A quick note on Powrhouse to explain why we are well qualified to review heat pump hot water units. We have mapped just about every unit on the market, comparing them across a variety of the factors like capacity, power, tank recovery, place of manufacture, reviews, refrigerant, warranty and cost. Please see our “Compare Heat Pump Hot Water Units” spreadsheet to see our research. We are independent and this review is our opinion informed by our research.

1. Cost

Ecogenica units are certainly affordable. My understanding is that Ecogenica units are one of the cheapest on the market.

I like to see affordable heat pumps, but we need heat pumps to last to make them a viable alternative to fossil-fuelled alternatives.

Unfortunately while Ecogenica units are affordable, there are a number of concerns about their reliability.

2. Reliability

In analysing the reliability of the heat pump hot water units, I like to look at reviews.

The old Ecogenica unit received 4.2 stars from hundreds of reviews on Product Review. The Ecogenica products have changed and the latest Product Review listing is for their propane unit, which only has a few reviews.

Reading through the reviews, it is clear there are consistent concerns about the reliability of the product and the lack of customer service.

There is another listing on Product Review for Eco Alliance, the company behind Ecogenica heat pumps. The reviews here are also concerning. Eco Alliance scores 1.9 from 39 reviews. You can see the vast majority are negative. Of even greater concern is the consistent comments about poor customer service, suggesting if things go wrong, it might be difficult to expect any help.

Heat pump hot water units are made more affordable by various rebates. But some rebates are only available once and the rebates will not last forever. We need our heat pumps to last – while the first one might be cheap, the second one might not be.

I think that given the large number of negative reviews and concerns, it is best to avoid Ecogenica heat pumps. I think there are units on the market that are more reliable, but still affordable.

3. Refrigerant

Ecogenica heat pumps use propane (R290) which is consistent with the rest of the market.

4. Maintenance

The maintenance requirements for Ecogenica units are standard.

Recall

Ecogenica had to issue a product recall in October 2024 when it was discovered that their 215L model was dangerous. The ACCC website states: “In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings….There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components.”

In the News

I stumbled across an article on Ecogenica in the paper in early 2025. The article details Carlo Salantri’s (from Sooshi Mango) involvement in Eco Alliance, the company behind Ecogenica. Interestingly, the article claims that Mr Salantri is distancing himself from the negativity around Ecogenica’s products.

Other Factors

Other factors when considering the Ecogenica heat pump:

Noise – operates between 50dB, which is one of the loudest units on the market
Place of Manufacture – the units are manufactured in China, which is consistent with the rest of the market